From: Susanna Leong (SFM)

To: Finance Manager (FM)

Subject: Business model options, bonus commissions and cost management

Dear FM,

Due to the range of market forces we are subject to and a desire to improve our profitability, the Board wishes to consider how Flatthall can develop or adapt to a business model that fits current consumer and industry trends. The fact that our major competitor, Duvett, has recently announced a major deal with TecSolutions – a provider of enterprise digital marketing and research solutions company (see attached) – is a real concern.

• For this reason, please provide a report on options that a business such as Flatthall has available to it in developing a new business model.

 [Sub-task a – 48%]

• Furthermore, in the pursuit of improved efficiencies, we would also like a breakdown of what makes a high-performance team, to reaffirm how the company currently develops its staff and staff operations.

[Sub-task b – 24%]

Finally, to further cut costs and maintain an efficient business model:

• Please explain through the use of a cost management model how we could make Flatthall more efficient while maintaining the quality of our service.

[Sub-task c – 28%]

Thanks,

Susanna